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Other administrative services managers – NOC : 0114

Unit Group

0114 Other administrative services managers

This unit group includes managers who plan, organize, direct, control and evaluate departments responsible for corporate governance and regulatory compliance, records management, security services, admissions and other administrative services not elsewhere classified. Also included in this unit group are managers responsible for departments involved in two or more of the following activities: finance, human resources, purchasing, computer systems or administrative services. Managers in this unit group are employed throughout the public and private sector.
Example Titles
business manager – non-profit organization
chief, administrative services
inventory control manager
manager, administrative services
manager, security
manager, support services
records administrator
regional administrative manager
View all titles
Main duties
Managers in this unit group perform some or all of the following duties:
Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services
Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services
Direct and control corporate governance and regulatory compliance procedures within establishment
Plan, administer and control budgets for contracts, equipment and supplies
Prepare reports and briefs for management committees evaluating administrative services
Interview, hire and oversee training for staff.
Employment requirements
A bachelor’s degree or college diploma in business administration or a related administrative services field is usually required.
Several years of experience at a professional level in business administration, finance or administrative services are usually required.
An Associate of the Institute of the Chartered Secretaries and Administrators (ACIS), Fellow of the Institute of Chartered Secretaries and Administrators (FCIS) or a Professional Administrator (P Adm) designation may be required for some occupations in this group.
Certification in health information management by the Canadian Health Information Management Association (CHIMA) may be required.
In Quebec, certification with the Association qu?b?coise des archivistes m?dicales may be required.

Classified elsewhere
Computer and information systems managers (0213)
Facility operation and maintenance managers (0714)
Financial managers (0111)
Human resources managers (0112)
Purchasing managers (0113)
Classification Structure – 0 

Telecommunication carriers managers – NOC : 0131

Unit Group
0131 Telecommunication carriers managers
This unit group includes managers who plan, organize, direct, control and evaluate the operations of a telecommunications establishment, department or facility. They are employed by wired, wireless, satellite and other telecommunications carriers.
Example Titles
facilities manager, telecommunications
installation manager, telecommunications
manager, telecommunications services
microwave facilities manager – telecommunications
network installation manager – telecommunications
network operations manager – telecommunications
network services manager – telecommunications
operations and transmission services manager – telecommunications
regional manager – telecommunications system
switching systems director – telecommunications
telecommunications manager
telephone company district manager
View all titles
Main duties
Telecommunication carriers managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the operations of a telecommunications establishment, department or facility
Consult with senior managers to establish policies concerned with the development, operation and maintenance of telecommunications services
Direct and control telecommunications traffic volume and flow within assigned areas, through subordinate supervisors and technical staff
Analyze and evaluate telecommunications installation, operation and maintenance services and make recommendations for improvement
Ensure compliance with telecommunications regulations and directives of government regulatory agencies
Liaise with representatives of related or connecting companies to resolve joint telecommunications problems and ensure efficient telecommunications system operations
Recruit personnel and oversee their training.
Employment requirements
A university degree in science, electrical engineering or a related field is usually required.
Several years of experience in a related technical profession, including supervisory experience, are usually required.
Additional information
Progression to senior management positions in telecommunications is possible with experience.

Classified elsewhere
Broadcasting managers (in 0512 Managers – publishing, motion pictures, broadcasting and performing arts )
Senior managers – financial, communications and other business services (0013)
Classification Structure – 0 

Engineering managers – NOC : 0211

Unit Group
0211 Engineering managers
Engineering managers plan, organize, direct, control and evaluate the activities of an engineering department, service or firm. They are employed by a wide range of private sector and government establishments and by consulting engineering and scientific research companies.
Example Titles
director, engineering research and development
electrical engineering service manager
engineering department manager
engineering manager
manager, telecommunications engineering service
production engineering manager
View all titles
Main duties
Engineering managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the activities and operations of an engineering department, service or firm
Develop and implement policies, standards and procedures for the engineering and technical work performed in the department, service, laboratory or firm
Consult and negotiate with clients to prepare specifications, explain proposals and present engineering reports and findings
Assign, co-ordinate and review the technical work of the department or project teams
Recruit personnel and oversee development and maintenance of staff competence in required areas
May participate directly in the design, development and inspection of technical projects or in the engineering work of the department.
Employment requirements
A bachelor’s degree in engineering is usually required.
Extensive experience in an engineering discipline, including supervisory experience, is required.
Registration as a Professional Engineer (P. Eng.) by a provincial or territorial association of professional engineers is usually required.
Additional information
Mobility to other technical managerial positions, or to research or senior management positions is possible with experience.

Classified elsewhere
Architecture and science managers (0212)
Computer and information systems managers (0213)
Construction managers (0711)
Engineers and supervisors of engineers (in 21 Professional occupations in natural and applied sciences )
Managers in transportation (0731)
Manufacturing managers (0911)
Utilities managers (0912)
Classification Structure – 0 

Banking, credit and other investment managers – NOC : 0122

Unit Group
0122 Banking, credit and other investment managers
Banking, credit and other investment managers plan, organize, direct, control and evaluate the activities of financial establishments or operational departments within such establishments, or credit departments in industrial and commercial establishments. They oversee business development and manage overall performance in accordance with established strategic directions and policies. Banking managers are employed by banks, trust companies and credit unions. Credit managers are employed by credit departments in department stores, utility companies, car dealerships, insurance companies or other industrial or commercial organizations. Other investment managers are employed by credit card companies, consumer loan companies, mutual fund investment firms, mortgage investment companies or other financial establishments concerned with extending loans and financing and investments.
Example Titles
assistant operations manager – banking, credit and investment
bank manager
collection centre manager
commercial banking manager
corporate banking centre manager
credit manager
credit union manager
manager, banking operations
manager, corporate services – banking, credit and investment
manager, credit card centre
manager, personal services – banking, credit and investment
mortgage and consumer credit manager
operations manager, credit card company
regional collection manager
trust company manager
View all titles
Main duties
Banking managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or similar financial institution or of a department in such an institution responsible for administering personal and commercial loans, buying and selling securities, operating investment funds, administering trusts, settling estates or other related activities
Ensure the institution’s policies and procedures are followed according to established guidelines and make recommendations for improvement
Network to develop business relations, promote the sale of loan, investment and other banking services and attract corporate and individual customers
Interview corporate and individual customers and respond to customer enquiries
Analyze, review and approve or reject loan and credit applications in accordance with authorized limits
Monitor processing of loan applications and credit investigations
Oversee preparation of monthly financial and branch progress reports
Recruit personnel and identify their training needs.
Credit managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or commercial organization
Administer corporate, commercial and personal loan accounts
Advise customers on the commercial and personal financial services corresponding to their needs
Evaluate and review loan and credit applications and collateral and make recommendations
Approve or reject credit applications, establish credit limits and determine repayment plans or schedules in accordance with authorized limits
Ensure collection of overdue or delinquent accounts
Ensure credit policies and procedures are followed according to established guidelines and applicable legislation
Prepare credit and loan reports
Recruit credit personnel and identify their training needs.
Employment requirements
A university degree or college diploma in business administration, commerce, economics or a related field is usually required.
A master’s degree in business administration, finance or management science may be required for the management of large commercial loans.
Completion of company or other management training programs is usually required.
Several years of experience within the industry, including supervisory experience, are required.

Additional information
Progression to senior management positions in this field is possible with experience.

Classified elsewhere
Mortgage brokerage managers (in 0121 Insurance, real estate and financial brokerage managers )
Other business services managers (0125)
Senior managers – financial, communications and other business services (0013)
Classification Structure – 0 

Postal and courier services managers – NOC : 0132

Unit Group
0132 Postal and courier services managers
Postal and courier services managers plan, organize, direct, control and evaluate the activities and operations in postal facilities and in establishments that provide courier services. They are employed by Canada Post Corporation and by courier companies.
Example Titles
mail processing plant manager
manager, collection and delivery operations – postal service
manager, mail operations
messenger service manager
parcel processing plant manager
post office manager
postal station superintendent
production control manager – postal service
View all titles
Main duties
Postal and courier services managers perform some or all of the following duties:
Plan, organize, direct, control and evaluate the activities and operations of postal facilities and courier service companies, or of operational divisions within Canada Post and courier service companies
Co-ordinate the duties of supervisors and other staff
Manage the accurate and expedient movement of mail and parcels through postal and parcel sorting facilities
Review effectiveness of assigned operations and implement changes to postal and courier operations
Prepare and submit budget estimates and administer the expenditures of postal and courier facilities
Interview, hire and provide training for staff.
Employment requirements
A university degree or college diploma is usually required.
Several years of supervisory or operational experience within a postal or courier facility are usually required.

Classified elsewhere
Postmasters (in 1214 Supervisors, mail and message distribution occupations )
Classification Structure – 0 

Utilities managers – NOC : 0912

Unit Group
0912 Utilities managers
This unit group includes managers who plan, organize, direct, control and evaluate the operations of utility companies or services of heating fuel distribution companies. The services provided include treatment of water and waste, distribution of water, electricity, natural gas and heating oil to residential, commercial and industrial consumers, waste disposal and waste recycling. Utilities managers are employed in public and private sector utilities and in heating fuel distribution companies.
Example Titles
director of waste management
director of water pollution control
director, distribution systems – utilities
director, electrical power transmission operations
director, water supply
distribution manager, refined petroleum products
electric power plant manager
liquid waste facility manager
manager, electric generating plant
manager, gas supply operations
manager, sewage treatment plant
water filtration plant manager
View all titles
Main duties
The following is a summary of main duties for some occupations in this unit group:
Water supply managers manage water filtration, purification processes and pumping operations, schedule and oversee the maintenance of plant equipment and prepare reports on water supply and water quality.
Electrical power distribution managers manage the operations of electrical power distribution systems including generating stations, transmission stations and distribution networks. They may also plan and direct the distribution activities of a municipal electrical power establishment.
Natural gas supply managers manage the delivery of gas to consumers, monitor supply inventories and control the recording of injections and withdrawals.
Petroleum product distribution managers plan and direct the distribution of heating oil products to retail distributors and regional storage sites.
Water pollution control managers manage the operations of a sewage treatment plant, schedule and direct maintenance of plant equipment, and prepare reports on water quality.
Waste systems managers manage solid or liquid waste collection and disposal systems, train drivers in how to handle waste and ensure safe operation of disposal facilities.
Employment requirements
A bachelor’s degree or college diploma in an appropriate discipline is required. For example, electrical engineering is required for managers of transmission lines, and water resource technology for water supply managers.
Several years of experience as a supervisor in a related utilities operations department are required.
Professional engineer certification is usually required for managers of utility operations involved in the transmission and distribution of electrical power, and natural gas and heating oil.

Additional information
Progression to senior management positions in the utility industry is possible with experience.

Classified elsewhere
Facility operation and maintenance managers (0714)
Senior managers – construction, transportation, production and utilities (0016)
Classification Structure – 0 

Statistical officers and related research support occupations – NOC : 1254

Unit Group
1254 Statistical officers and related research support occupations
Statistical officers and related research support occupations in this unit group provide statistical and research support services to a wide range of businesses and organizations. These workers conduct statistical routines, monitor trends, compile data and prepare charts, graphs, summaries and reports in support of organizational information needs and research activities. They are employed throughout the private and public sectors. Statistical officers who are also supervisors are included in this unit group.
Example Titles
research assistant – generalist (except university)
research support officer
social research assistant (except university)
statistical officer
technical research assistant (except post-secondary)
View all titles
Main duties
Statistical officers and related research support workers perform some or all of the following duties:
Compile tables, charts, graphs and summarized statistics for integration in research papers and reports
Process data using statistical software to conduct basic analyses of trends in support of research activities
Collect, consolidate, cross-tabulate and format data from various sources to prepare draft reports for review by supervisors or researchers
Assist in collection and tracking of data from monitored use of services and provide information to management and client groups
May prepare technical documents and monitoring reports on volumetrics and other trend analyses
May supervise statistical and research support workers.
Employment requirements
Completion of secondary school is required. A college diploma or undergraduate degree in a social science, commerce, statistics or a related field is usually required.

Additional information
Progression to supervisory positions is possible with experience. Progression to professional occupations in statistics and research usually requires completion of a post-graduate degree.

Classified elsewhere
Data entry clerks (1422)
Mathematicians, statisticians and actuaries (2161)
Policy and program researchers, consultants and officers (416)
Survey interviewers and statistical clerks (1454)
Classification Structure – 1 

Logging machinery operators – NOC : 8241

Unit Group
8241 Logging machinery operators
Logging machinery operators operate cable yarding systems, mechanical harvesters and forwarders and mechanical tree processors and loaders to fell, yard and process trees at logging sites. They are employed by logging companies and contractors.
Example Titles
chipping machine operator
delimber operator
feller buncher operator
feller forwarder operator
grapple operator – logging
linehorse operator
loader operator – logging
log processor operator
rigging slinger – logging
shortwood harvester operator
slasher operator – logging
steel spar operator – logging
treelength forwarder operator
yarder operator – logging
View all titles
Main duties
Logging machinery operators perform some or all of the following duties:
  • Cable yarding system operators operate machines to transport trees from logging areas to landing or log loading sites in mountainous terrain in western Canada.
  • Mechanical harvester and forwarder operators assess site and terrain and drive heavy equipment to perform a combination of felling, slashing, bucking, bunching and forwarding operations at logging areas.
  • Mechanical tree processor and loader operators operate a variety of machines which perform a combination of slashing, bucking, chipping, sorting and loading logs or trees at landing sites.
Employment requirements
  • Completion of secondary school may be required.
  • On-the-job training from three to 16 months is provided, depending on the complexity of machinery operated and the type of woodlands operation.
  • Experience requirements vary depending on the complexity of machinery operated.
  • Mechanical harvester and forwarder operators may require logging experience as a chain saw and skidder operator.
  • Feller buncher operators and cable yarder operators usually require three to five years of logging experience.
  • Mechanical tree processor and loader operators usually require one to three years of logging experience.
  • Certification as a heavy equipment operator may be required.
  • Company certification for mobile logging machinery operation may be required.
  • Provincial air brake certification may be required in British Columbia, depending on the type of equipment operated.
  • Workplace hazardous materials information system (WHMIS) and first aid certificates may be required.
  • Knowledge of tree harvesting regulations is required.
Additional information
  • There is some mobility among jobs in this group from the less complex to more complex machinery operation.
  • There is some mobility between employers, particularly in similar types of woodland operations.
  • Self-employment as a logging contractor is possible with investment in equipment.
  • Logging machinery operators may perform minor repairs and maintenance on their equipment.
  • Progression to logging and forestry supervisory positions is possible with experience.
Classified elsewhere
  • Chain saw and skidder operators (8421)
  • Heavy equipment operators (except crane) (7521)
  • Silviculture and forestry workers (8422)
  • Supervisors, logging and forestry (8211)
  • Transport truck drivers (7511)

Human resources managers – NOC : 0112

Unit Group

0112 Human resources managers

Human resources managers plan, organize, direct, control and evaluate the operations of human resources and personnel departments, and develop and implement policies, programs and procedures regarding human resource planning, recruitment, collective bargaining, training and development, occupation classification and pay and benefit administration. They represent management and participate actively on various joint committees to maintain ongoing relations between management and employees. Human resources managers are employed throughout the private and public sectors.

Example Titles

administrator, human resources

manager, employer-employee relations

manager, employment equity – human resources

manager, human resources

manager, industrial relations

manager, occupational health and safety

manager, pay and benefits

manager, personnel

manager, personnel services

manager, personnel training and development

manager, recruiting

manager, staff relations

administrator, human resources

benefits manager

chief, classification and compensation

chief, employment equity

chief, official languages

chief, personnel

chief, staff relations

chief, staff training and development

chief, staffing

chief, training

classification and compensation chief

compensation manager

co-ordinator, staff training

director, employee benefits

director, employment equity – human resources

director, human resources

director, human resources development

director, human resources development and planning

director, human resources management

director, labour relations

director, language training

director, occupational training – human resources

director, pay and benefits

director, pay services – human resources

director, pay-processing division – government services

director, personnel

director, personnel and industrial relations

director, personnel services

director, recruiting

director, vocational training – human resources

employee benefits director

employee benefits manager

employer-employee relations manager

employment equity chief

employment equity director – human resources

employment equity manager – human resources

employment manager

health and safety co-ordinator

human resources administrator

human resources development and planning director

human resources development director

human resources director

human resources management director

human resources manager

human resources planning manager

industrial relations manager

job evaluation and salary research manager

labour relations director

labour relations manager

language training director

manager, benefits

manager, compensation

manager, disability management program

manager, employee benefits

manager, employer-employee relations

manager, employment

manager, employment equity – human resources

manager, human resources

manager, human resources planning

manager, industrial relations

manager, job evaluation and salary research

manager, labour relations

manager, occupational health and safety

manager, official languages

manager, pay and benefits

manager, pensions and benefits

manager, personnel

manager, personnel administration

manager, personnel services

manager, personnel training and development

manager, recruiting

manager, salary research and administration

manager, staff relations

manager, staff training and development

manager, training and development

manager, wage and salary administration

occupational health and safety manager

occupational training director – human resources

official languages chief

official languages manager

pay and benefits director

pay and benefits manager

pay services director – human resources

pay-processing division director – government services

pensions and benefits manager

personnel administration manager

personnel and industrial relations director

personnel chief

personnel director

personnel manager

personnel services director

personnel services manager

personnel training and development manager

recruiting director

recruiting manager

salary research and administration manager

staff relations chief

staff relations manager

staff training and development chief

staff training and development manager

staff training co-ordinator

staffing chief

training and development manager

training chief

vocational training director – human resources

wage and salary administration manager

Main duties

Human resources managers perform some or all of thefollowing duties:

Plan, organize, direct, control and evaluate the operationsof human resources or personnel departments

Plan human resource requirements in conjunction with otherdepartmental managers

Co-ordinate internal and external training and recruitmentactivities

Develop and implement labour relations policies andprocedures and negotiate collective agreements

Administer employee development, language training andhealth and safety programs

Advise and assist other departmental managers oninterpretation and administration of personnel policies and programs

Oversee the classification and rating of occupations

Organize and conduct employee information meetings onemployment policy, benefits and compensation and participate actively onvarious joint committees

Direct the organization’s quality management program

Ensure compliance with legislation such as the Pay EquityAct.

 

Employmentrequirements

A bachelor’s degree in a field related to personnelmanagement, such as business administration, industrial relations, commerce orpsychology

or

Completion of a professional development program inpersonnel administration is required.

Several years of experience as a personnel officer or humanresource specialist are required.

Additionalinformation

Progression to senior management positions is possible withexperience.

Other joint committees led by human resources managers mayfocus on issues such as alcohol or drug addiction.

Classified elsewhere

Human resources and recruitment officers (1223)

Human resources professionals (1121)

ClassificationStructure – 0

Recreation, sports and fitness program and service directors – NOC : 0513

Unit Group
0513 Recreation, sports and fitness program and service directors
This unit group includes managers who plan, organize, direct, control and evaluate the operations of comprehensive recreational, sports and fitness programs and services, national or provincial sports governing agencies and professional athletic teams. They are employed by municipalities, community and private recreational and fitness organizations, sports governing agencies and professional athletic team organizations.
Example Titles
YMCA (Young Men’s Christian Association) programs director
director of recreation
professional football team manager
professional hockey team manager
professional track and field team manager
sports administration director – government
sports association director
sports federation director
sports program director
View all titles
Main duties
Managers and directors in this unit group perform some or all of the following duties:
Plan, organize, direct, control and evaluate the operations of recreation, sports and fitness programs and services
Provide technical and professional advice on recreation, sports and fitness matters
Prepare budget estimates and develop policies and procedures to implement programs
Manage the operations of a sports governing agency
Organize and administer national and provincial training, coaching, officiating and other programs associated with a particular sport
Manage the operations of a professional athletic team
Recruit professional coaches and athletes
Direct fundraising drives and arrange for sponsorships from public and private organizations
Develop long range plans and negotiate business contracts.
Employment requirements
A university degree in recreology, physical education, sports administration or a related field 
or
A college diploma in recreation management or sports administration is usually required.
Several years of experience in an occupation related to recreation and sports administration, consulting or programming are usually required.
Some directors of recreation may be required to have a Municipal Recreation Director’s Certificate.
Executive directors of sports governing agencies may be required to have coaching certification in a particular sport.

Classified elsewhere
Coaches (5252)
Program leaders and instructors in recreation, sport and fitness (5254)
Recreation, sports and fitness policy researchers, consultants and program officers (4167)
Sports officials and referees (5253)
Classification Structure – 0