Retail sales supervisors – NOC : 6211

Unit Group

6211 Retail sales supervisors

Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons and Sales Clerks (6421), Cashiers (6611), Grocery Clerks and Store Shelf Stockers (6622) and Other Elemental Sales Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Example Titles

department store supervisor

head cashier

liquor store supervisor

produce department supervisor

rental service supervisor

route supervisor, retail sales

telemarketing supervisor

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Main duties

Retail sales supervisors perform some or all of the following duties:

Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments by cheque and the return of merchandise
Sell merchandise to customers
Resolve problems that arise, such as customer complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff.

Employment requirements

Completion of secondary school is usually required.
Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is required.

Additional information

Progression to management positions in retail trade is possible with additional training or experience.

Classified elsewhere

Retail and wholesale trade managers (0621)
Service supervisors (631)
Supervisors of technical salespersons (in 6221 Technical sales specialists – wholesale trade )