Accommodation service managers – NOC : 0632

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

assistant manager, hotel

bed and breakfast operator

front desk manager – accommodation services

guest-house operator

hotel director

hotel manager

motel manager

reservations manager

seasonal resort manager

ski resort manager

tourist home operator

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Accommodation service managers perform some or all of the following duties:

Develop, implement and evaluate policies and procedures for the operation of the department or establishment

Prepare budgets and monitor revenues and expenses

Participate in the development of pricing and promotional strategies

Negotiate with suppliers for the provision of materials and supplies

Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions

Recruit and supervise staff, oversee training and set work schedules

Resolve customer complaints.

A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.

Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

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