Other business services managers – NOC : 0125

Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

accounting firm manager

contact centre manager

employment agency manager

energy asset joint venture manager

legal firm manager

manager, management consulting service

manager, market research service

manager, nursing registry

payroll service manager

personnel agency manager

professional services manager – business services

security service manager

View all titles

Managers in this unit group perform some or all of the following duties:

Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services

Plan, develop and organize the policies and procedures of these establishments

Develop action plans, provide expertise in response to client needs, and support and advise project teams

Direct and advise staff in the development and implementation of service quality assessment strategies

Plan, administer and control budgets for client projects, contracts, equipment and supplies

Represent the company within various economic and social organizations

Assist staff with administrative or technical problems

Hire, train and supervise staff.

A bachelor’s degree or college diploma in a field related to the business service provided is usually required.

Several years of experience in a field related to the business service provided are usually required.

Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.

University studies in business administration may be required.

Advertising, marketing and public relations managers (0124)

Architecture and science managers (0212)

Banking, credit and other investment managers (0122)

Computer and information systems managers (0213)

Engineering managers (0211)

Insurance, real estate and financial brokerage managers (0121)

Senior managers – financial, communications and other business services (0013)