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Retail Supervisor -ANZSCO : 621511

Skill Level 4
State Capital Visa subclass 189 Visa subclass 190 Visa subclass 489
ACT Australian Capital Territory Canberra
NSW New South Wales Sydney
NT Northern Territory Darwin
QLD Queensland Brisbane
SA South Australia Adelaide
TAS Tasmania Hobart
VIC Victoria Melbourne
WA Western Australia Perth
Major Group: 6 – Sales Workers | Sub-Major Group: 62 – Sales Assistants and Salespersons | Minor Group: 621 – Sales Assistants and Salespersons | Unit Group: 6215 – Retail Supervisors
Description: Supervises and coordinates the activities of retail sales workers.
Skill Level 4 : Occupations at Skill Level 4 have a level of skill commensurate with one of the following:
– NZ Register Level 2 or 3 qualification or
– AQF Certificate II or III.
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Alternative Titles
Checkout Supervisor
Sales Department Supervisor
Alternative titles are any commonly used alternative title (or titles) for the occupation. These alternative titles have the same meaning as the principal title but may be less commonly used.
Description: Supervise and coordinate the activities of retail sales workers.
Skill Level: Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
– In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
– In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks
Ensuring that customers receive prompt service and quality goods and services
Responding to customers’ inquiries and complaints about goods and services
Planning and preparing work schedules and assigning staff to specific duties
Interviewing, hiring, training, evaluating, dismissing and promoting staff, and resolving staff grievances
Instructing staff on how to handle difficult and complicated sales procedures
Examining returned goods and deciding on appropriate action
Taking inventory of goods for sale and ordering new stock
Ensuring that goods and services are correctly priced and displayed
Ensuring safety and security procedures are enforced